Kleo Products (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from https://kleoproducts.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Kleo Products is operated by Kleo Products Ltd, registered in England and Wales.

Registered Office:

Waterfront House
Beeston Business Park
Technology Drive
Nottingham
England NG9 1LA

Email: sales@kleoproducts.com

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

Full name
Billing address
Shipping address
Email address
Telephone number
Account login information (if applicable)

Order Information

Products purchased
Order history
Payment status
Delivery details

Important: We do not store your full payment card information. Payments are processed securely through trusted third-party payment providers.

Technical Information

We may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referral source
Cookie identifiers

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Respond to customer enquiries
Provide customer support
Manage your account
Process refunds
Improve our website and services
Detect fraud and prevent misuse
Send order confirmations and delivery updates
Send marketing communications where you have provided consent
Comply with legal and regulatory obligations

4. Marketing Communications

If you subscribe to our newsletter or opt in to receive promotional emails, we may send you information about:

New products
Special offers
Wellness articles
Company news

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

remember your preferences;
keep your shopping basket active;
understand website traffic;
improve website performance;
measure marketing effectiveness.

You can manage or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

6. Analytics

We may use website analytics services, such as Google Analytics, to understand how visitors use our website.

These services collect information including:

pages visited;
time spent on pages;
device information;
approximate location;
traffic sources.

This information is aggregated and does not normally identify you directly.

7. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

payment service providers;
delivery and courier companies;
website hosting providers;
email service providers;
analytics providers;
fraud prevention services;
legal or regulatory authorities where required by law.

All third parties are required to handle your information securely and only for legitimate business purposes.

8. International Transfers

Some of our service providers may process data outside the United Kingdom.

Where this occurs, we take appropriate safeguards to ensure your personal information receives an adequate level of protection in accordance with UK data protection laws.

9. Data Security

We use appropriate technical and organisational measures to protect your personal information, including:

SSL encryption
Secure servers
Restricted staff access
Firewall protection
Routine security monitoring

While we take reasonable steps to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

fulfil customer orders;
comply with legal obligations;
resolve disputes;
enforce agreements;
maintain business records.

When information is no longer required, it is securely deleted or anonymised.

11. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

access your personal information;
correct inaccurate information;
request deletion of your data where appropriate;
restrict certain processing;
object to direct marketing;
withdraw consent at any time where processing is based on consent;
request a copy of your personal data in a portable format.

To exercise these rights, please contact us using the details below.

12. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can remove it promptly.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

The updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Kleo Products Ltd