Welcome to Kleo Products. These Terms & Conditions (“Terms”) govern your use of our website located at https://kleoproducts.com (“Website”) and your purchase of products from us.

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. Company Information

Kleo Products is operated by Kleo Products Ltd, a company registered in England and Wales.

Company Registration Number: 09446231

Registered Office:

Waterfront House
Beeston Business Park
Technology Drive
Nottingham
England NG9 1LA

Email: sales@kleoproducts.com

2. Eligibility

By using this Website, you confirm that:

You are at least 18 years of age or are using the Website with the permission of a parent or legal guardian.
You have the legal capacity to enter into binding contracts.
The information you provide is accurate, complete, and up to date.

3. Use of the Website

You agree to use this Website only for lawful purposes.

You must not:

Use the Website in any way that violates applicable laws or regulations.
Attempt to gain unauthorised access to our systems or data.
Introduce viruses, malware, or other harmful software.
Interfere with the operation or security of the Website.
Use automated tools to scrape or extract content without our permission.
Copy or reproduce Website content without written consent.

We reserve the right to suspend or terminate access to users who misuse the Website.

4. Products

Kleo Products sells dietary supplements and wellness products.

Product descriptions, images, ingredients, and specifications are provided for general information. We make reasonable efforts to ensure they are accurate but do not guarantee they are free from errors.

Product packaging, ingredients, and availability may change without prior notice.

Always read the product label and follow the manufacturer’s instructions before use.

5. Health Information

Information published on this Website is provided for educational and informational purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Nothing on this Website should be considered medical advice or a substitute for consultation with a qualified healthcare professional.

Always seek professional medical advice before using dietary supplements, especially if you are pregnant, breastfeeding, taking medication, or have an existing medical condition.

6. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an acknowledgement email confirming receipt. This does not constitute acceptance of your order.

A contract is formed only when we dispatch your order.

We reserve the right to refuse or cancel any order, including where:

a product is unavailable;
pricing errors have occurred;
payment cannot be authorised;
fraud or misuse is suspected;
incorrect information has been provided.

If payment has already been taken for a cancelled order, we will issue an appropriate refund.

7. Pricing

All prices displayed on the Website are shown in the applicable currency and include VAT where required by law unless otherwise stated.

We reserve the right to change prices without prior notice.

Pricing errors may occasionally occur. If we discover an incorrect price after an order has been placed, we will contact you before processing the order.

8. Payment

Payments are processed securely through trusted third-party payment providers.

We do not store your full payment card details.

By submitting payment information, you confirm that you are authorised to use the chosen payment method.

9. Shipping

Delivery times provided on the Website are estimates only.

While we aim to dispatch orders promptly, delays may occur due to factors beyond our reasonable control, including:

courier delays;
customs procedures;
adverse weather conditions;
public holidays;
supply chain disruptions.

Risk in the products passes to you upon delivery.

Ownership of the products remains with Kleo Products until full payment has been received.

10. Returns and Refunds

Returns and refunds are governed by our separate Returns & Refund Policy.

Nothing in these Terms limits your statutory rights under applicable UK consumer protection legislation.

11. Promotional Offers

From time to time, we may offer discounts, promotional codes, or special offers.

Unless otherwise stated:

promotions cannot be combined;
offers have no cash value;
promotions may be withdrawn or amended without notice;
misuse of promotional offers may result in cancellation.

12. Customer Accounts

Where customer accounts are available, you are responsible for:

maintaining the confidentiality of your login credentials;
ensuring your account information remains accurate;
notifying us immediately of any unauthorised use.

We reserve the right to suspend or terminate accounts where misuse is suspected.

13. Intellectual Property

All content on this Website, including:

logos;
product images;
graphics;
text;
videos;
downloadable materials;
trademarks;
software;
website design;

is owned by or licensed to Kleo Products and is protected by copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any Website content without prior written permission.

14. User-Generated Content

If you submit reviews, testimonials, comments, or other content, you grant Kleo Products a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, and display that content for business and marketing purposes.

You agree not to submit content that is:

defamatory;
unlawful;
misleading;
abusive;
discriminatory;
offensive;
infringing upon another person’s rights.

We reserve the right to remove content at our discretion.

15. Limitation of Liability

To the fullest extent permitted by law, Kleo Products shall not be liable for any indirect, incidental, consequential, or special losses arising from:

use of the Website;
inability to access the Website;
reliance on Website information;
delays in delivery;
product misuse;
technical interruptions.

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
any liability that cannot legally be excluded under the laws of England and Wales.

16. Warranties

Except as required by law, the Website and all content are provided “as is” and “as available.”

We make no guarantees that:

the Website will always be available;
the Website will be error-free;
the Website will be free from viruses or other harmful components.

17. Third-Party Links

Our Website may contain links to third-party websites for your convenience.

We are not responsible for the content, products, services, or privacy practices of external websites.

Accessing third-party websites is at your own risk.

18. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

19. Events Beyond Our Control

We shall not be liable for delays or failure to perform our obligations where caused by events beyond our reasonable control, including:

natural disasters;
pandemics;
strikes;
government restrictions;
power failures;
internet outages;
cyber-attacks;
transport disruptions.

20. Changes to These Terms

We may revise these Terms from time to time.

Updated versions will be published on this page with a revised “Last Updated” date.

Continued use of the Website after changes have been published constitutes acceptance of the revised Terms.

21. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Kleo Products Ltd