At Kleo Products, we aim to process and deliver your order as quickly and efficiently as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products from https://kleoproducts.com.
1. Order Processing
Once your order has been successfully placed, you will receive an order confirmation email.
Orders are generally processed within 1–2 business days, excluding weekends and public holidays.
During busy periods, promotional events, or seasonal demand, processing times may be slightly longer.
Orders are only processed after payment has been successfully authorised.
2. Shipping Destinations
We currently ship throughout the United Kingdom.
International shipping may be available to selected countries. If international delivery is offered, available destinations and shipping costs will be displayed during checkout.
If we are unable to deliver to your location, you will be notified before your order is completed.
3. Delivery Methods
We work with reputable courier and postal service providers to ensure your order is delivered safely.
The delivery service used may vary depending on:
- your delivery location;
- parcel size and weight;
- selected shipping option; and
- product availability.
The courier handling your order may differ from one shipment to another.
4. Estimated Delivery Times
Estimated delivery times begin once your order has been dispatched.
Typical delivery estimates are:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard UK Delivery | 2–5 Business Days |
| Express UK Delivery (where available) | 1–2 Business Days |
| International Delivery | 5–15 Business Days (depending on destination) |
These delivery times are estimates only and are not guaranteed.
5. Shipping Costs
Shipping charges are calculated during checkout based on:
- destination;
- delivery method selected;
- order value;
- parcel size and weight.
Any applicable delivery charges will be clearly displayed before payment is completed.
From time to time, Kleo Products may offer free delivery promotions on qualifying orders. Such promotions are subject to the terms stated at the time of the offer.
6. Order Tracking
Where tracking is available, you will receive a shipping confirmation email containing tracking details after your order has been dispatched.
Tracking updates are provided by the courier and may take time to appear after dispatch.
7. Delivery Address
Customers are responsible for ensuring that the delivery address provided during checkout is complete and accurate.
Please check:
- recipient name;
- house or building number;
- street name;
- postcode;
- contact telephone number.
We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address information.
8. Missed Deliveries
If a delivery attempt is unsuccessful, the courier may:
- leave the parcel in a designated safe place;
- leave the parcel with a neighbour where permitted;
- arrange another delivery attempt; or
- hold the parcel at a local collection point.
Please follow the instructions provided by the courier.
If a parcel is returned to us because delivery could not be completed, additional shipping charges may apply before the order can be resent.
9. Delivery Delays
Although we aim to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- severe weather;
- transport disruptions;
- customs inspections;
- industrial action;
- courier delays;
- public holidays;
- supply chain disruptions;
- technical issues.
We are not responsible for delays caused by these events but will make reasonable efforts to assist you in tracking your order.
10. International Orders
Where international shipping is available:
- delivery times vary by destination;
- customs clearance procedures may delay delivery;
- import duties, taxes, VAT, customs fees, or other local charges may apply.
These charges are the responsibility of the customer unless otherwise stated.
Customers are encouraged to check local import regulations before placing an international order.
11. Customs and Import Charges
For international shipments, local customs authorities may inspect parcels entering your country.
Kleo Products has no control over customs procedures or any associated charges.
Failure to pay customs duties or taxes may result in delayed delivery, returned parcels, or disposal of goods by local authorities.
12. Damaged Deliveries
If your parcel arrives visibly damaged, please:
- inspect the contents immediately;
- take photographs of the packaging and products;
- contact us as soon as possible, preferably within 48 hours of delivery.
We will investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refund Policy.
13. Lost Parcels
If your order has not arrived within the estimated delivery period, please contact us.
We may:
- investigate with the courier;
- request additional information;
- provide tracking updates;
- arrange a replacement where appropriate; or
- issue a refund where applicable.
Lost parcel investigations may take several business days depending on the courier’s procedures.
14. Partial Deliveries
Occasionally, products may be shipped separately due to stock availability or warehouse logistics.
If this happens:
- you will not normally incur additional shipping charges for split shipments;
- the remaining items will be dispatched as soon as they become available.
15. Risk and Ownership
Risk in the products passes to you upon successful delivery to the address provided.
Ownership of the products remains with Kleo Products until full payment has been received.
16. Delivery Restrictions
We reserve the right to refuse or cancel delivery where:
- shipping restrictions apply;
- local regulations prohibit delivery;
- products cannot legally be supplied to the destination;
- fraud prevention checks cannot be completed.
Where payment has already been made for an order that cannot be fulfilled, an appropriate refund will be issued.
17. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes in our delivery services, operational practices, or legal requirements.
The latest version will always be available on this page.
18. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Kleo Products Ltd
Waterfront House
Beeston Business Park
Technology Drive
Nottingham
England NG9 1LA
Email: sales@kleoproducts.com
Our Customer Support team will be happy to assist with any questions regarding dispatch, delivery, tracking, or shipping options.